OPINION: Signals crossed in wi-fi debacle
For some time now, I have wanted to be able to extend my wi-fi signal from my office to the house.
While at an electronic store in December sorting out our TV issues, I asked about a way of increasing my wi-fi signal.
After explaining my set-up the salesman recommended a device he was confident would help.
I asked how hard it was to set up and he said to ring one of their techs who would talk me through it.
Since then I have been too hot, tired, sick (read slack) to do anything about it but I finally galvanised myself this week and emailed the company asking for assistance.
John emailed to say he would call and talk me through it the next day.
Work got busy for John, so he emailed me the instructions instead.
After completing the first steps there was the white light on the device, followed by blue.
Just as John had described. Yah!
Now to go into the software app on my phone and set it up. Looks easy-peasy right?
After a couple of goes I was confident I had it all right.
I had signal on my phone and computer so thought I’d try it out up the house.
Well, that wasn’t not great — it was worse than with just the router.
Must have done something wrong. Back to square one, work through all the settings again.
Now I’ve lost the signal. Go back to the beginning.
After several tries, the software says I’m logged out. I don’t recall logging in, for Pete’s sake.
I look everywhere for the login details but with no luck, so I give up, email John and tell him I’m blonde, hopeless and I’ll need more help, please.
It’s now 11.30pm but I hate being defeated by these things.
Once again, I search through the software — hang on what’s this? Could it be the login details?
I punch them in and hey presto I’m in.
Once again, I configure the software, according to what I think John means.
I test it up the house.
Oh my giddy aunt. At 12.10am I send John another email that says “success”.
This morning a man named Steve emails me and says the best way to get the strongest signal is to make sure each device has the same SSID and password.
That may be so but I’m leaving well enough alone.
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