Elderly Centrelink customers and the family of a disabled person made to wait outside the Geraldton Centrelink office say conditions outside are uncomfortable and difficult to deal with. Senior citizen Cherrille Quilty said she had been made to line up outside for more than an hour on June 8, along with other customers, and said it had been cold in the morning. “It was so bad that one woman (who) had a baby had to go and get a pram to put it in,” she said. “She went and got a couple of camp chairs for me and another elderly person to sit on. “Everyone has a beef with Centrelink some time or another, but today it was overkill.” She said there were very few clients inside the centre and plenty of room for social distancing, and said it was difficult to understand why people were having to wait outside when pubs were able to open. A senior citizen who wanted to be identified only as Gaye said she was lining up to ask for assistance with her app. “I’m 82, I’ve been waiting for half an hour,” she said. “My feet are killing me. I think they (Centrelink) could relax a bit.” She said it was fortunate the weather had been warmer after lunch. Truth Lee, an 18-year-old man accompanying his sister to Centrelink, said she had had to wait outside for half an hour. She has cerebral palsy, epilepsy and scoliosis, and is in a wheelchair. Mr Lee said his sister suffered discomfort while waiting due to her disabilities and the after-effects of surgery, as well as the weather. He said he had seen elderly people in their 70s and 80s lining up. Centrelink could improve its service by placing chairs outside and disinfect them between customers, or providing water to customers while waiting, he said. One person waiting in line said she thought Centrelink staff were doing a good job keeping people safe from coronavirus, and that queues would be longer in bigger cities. Services Australia general manager Hank Jongen said distancing measures would continue to apply in Centrelink’s centres, and changes would be made to the policy when the Department of Health and the Government updated their advice. He encouraged people to use self-service as most Centrelink, child support and Medicare business could be done online or over the phone. “The health and safety of our staff and customers is our highest priority,” he said.