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Woolworths self-serve checkouts across Australia down due to IT glitch

Staff writersThe West Australian
Self-serve checkouts have come to a grinding halt in Woolworths supermarkets across Australia, causing chaos inside WA stores.
Camera IconSelf-serve checkouts have come to a grinding halt in Woolworths supermarkets across Australia, causing chaos inside WA stores. Credit: Ian Waldie/Bloomberg

Self-serve checkouts have come to a grinding halt in Woolworths supermarkets across Australia, causing chaos inside WA stores.

The grocery giant released moved to assure shoppers their stores were still open during the outage which plagued stores Wednesday afternoon.

“We’ve experienced an IT issue at our self-serve checkouts this afternoon,” they wrote on twitter.

“Stores remain open as we can still process transactions at our team operated checkouts.

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“We’re working to resolve this as soon as possible and apologise for any inconvenience caused.”

A Woolworths spokeswoman said most of the supermarket chain’s self-serve checkouts were back up and running by 6pm.

“Following IT issues this afternoon, the majority of our self-serve checkouts have now returned to normal operation nationwide, with the rest expected to follow later this evening,” she said.

“We would like to thank our customers for their patience as we worked to fix the issue and we apologise for the inconvenience.

“Our stores have remained open and we’ve continued to process transactions through the checkouts operated by our team members.”

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